Privacy Policy

Information you give us. When you request a quote, book, or work with us on a move, we collect:

• Contact details: name, email, phone number and address.
• Trip details: origin, destination, travel dates, and whether the move is a military or PCS move.
• Pet details: name, species, breed, age or date of birth, weight, measurements, microchip number, health and behavior notes, and photos.
• Documents you upload or send: vaccination and health records, health certificates, kennel photos and travel itineraries.
• People you name for the move: the person handing over or receiving your pet, and your veterinarian.
• Your electronic signature when you sign our service agreement.
• What you tell us in emails, texts, calls and website chat.

Payments. Payments are processed by Stripe. We do not receive or store your full card number; we receive the payment amount, status and the name and email on the payment.

Calls and texts. Our business phone line runs on Quo. Calls may be recorded and transcribed, and call summaries created, so we keep an accurate record of your move.

Information collected automatically. When you visit our website, we and our providers collect your IP address, browser and device type, the pages you view and click, and how you reached us, such as a search engine, an ad click or a campaign link. See Cookies and advertising.

• To quote, plan and carry out your pet’s move: booking flights, preparing health and import documents, and coordinating veterinarians, airlines, ground transport and customs.
• To reply to you and send updates, reminders, agreements and receipts.
• To take payments and keep business, tax and legal records.
• To run, secure and improve our website and services, and to prevent fraud.
• To measure whether our advertising works, for example whether an ad led to a quote request or a booking.
• With the help of AI tools that process information on our behalf: answering questions in our website chat, reading uploaded vaccination records, summarizing calls, and planning flight routes.
• To meet legal obligations and to protect the rights and safety of our customers, pets and business.

We share information only as needed for these purposes:

• Partners who carry out your move: airlines and cargo agents, veterinarians, USDA APHIS and other government and customs authorities, ground transport and boarding providers, airport handling agents, and customs brokers at your destination, including outside the United States.
• Service providers working for us: website hosting and databases (Vercel, Supabase, Amazon Web Services), email and document storage (Google Workspace), payments (Stripe), phone and text (Quo), AI processing (OpenAI), analytics and advertising (Google, Statsig), and address lookup (Google Maps). They may use your information only to provide their services to us.
• Advertising measurement: when you send a quote request or book with us, we tell Google Ads so it can report which ads led to it. Google receives a one-way hashed (scrambled) form of your email address and phone number to match the request to an ad click, not the readable versions. Some state laws treat this as “sharing” for advertising; see Your choices and rights to opt out.
• Legal and business reasons: when required by law or legal process, to protect rights, property or safety, or as part of a merger, sale or transfer of our business.

We do not sell your personal information for money.

Our website uses cookies and similar technologies:

• Essential: a short-lived cookie (5 minutes) that confirms your quote request on the thank-you page.
• Attribution: cookies that record how you first and most recently arrived at our site, such as campaign tags and ad click IDs, kept for up to 180 and 90 days.
• Analytics: Statsig and Google measure page views, clicks and site performance.
• Advertising: the Google tag measures ad results, including calls started by tapping our phone number, and may help show our ads to people who visited our site.

You can block or delete cookies in your browser settings, and control Google’s ad personalization at adssettings.google.com. Blocking cookies may affect how some forms work. Our site does not respond to browser “Do Not Track” signals.

We keep information for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements and to keep records of agreements and payments. Afterward we delete it or keep it in a form that no longer identifies you.

We use encrypted connections, limit access to the staff who need it for your move, and use private, time-limited links for documents. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can ask us to:

• tell you what personal information we have about you and give you a copy;
• correct information that is wrong;
• delete your information, except what we must keep for legal, tax or contract reasons;
• stop using your information for advertising measurement or targeted advertising.

You can stop marketing emails with the unsubscribe link or by replying to us, and stop texts by replying STOP. We will still send messages needed for a move you have booked.

To make a request, email hello@bestpettravel.com or call 425-696-2424. We will confirm your identity before acting on it and respond within 45 days. If we decline your request, you can appeal by replying with “Appeal” in the subject line. Some states, including California, give residents these rights by law; we honor them for all customers and will not treat you differently for using them.

Our services are for adults arranging pet travel. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.

If we change this policy, we will post the new version on this page and update the effective date. Material changes will be highlighted here.

Best Pet Travel LLC
Email: hello@bestpettravel.com
Phone: 425-696-2424

Questions about a move? Visit our contact page.